New York Times Subscription

Help & Troubleshooting

Overview: Get Help with Your New York Times Subscription

Having trouble accessing The New York Times? Need help with specific features? This page provides a quick guide to common issues, troubleshooting tips, and resources for additional support. Our goal is to ensure a smooth experience so you can enjoy all the benefits of your NYT subscription through the library.

Setting Up Your Account

If you’re new to NYT or haven’t yet activated your subscription, here’s how to get started:

• Step-by-Step Account Setup:

  1. Go to the library’s digital resources page and click the link for the New York Times subscription.
  2. Follow the instructions to create a free NYT account using your school email address.
  3. Confirm your email through the verification link sent to your inbox, and log in to start reading!

• Common Issues:

  • Didn’t Receive Verification Email? Check your spam or junk folder, or try resending the verification link.
  • Login Error? Ensure you’re using your school email and have activated the subscription through the library link.

Accessing Specific NYT Features

Once your account is set up, you can access all NYT features, but occasionally users encounter issues with specific sections.

• Troubleshooting Feature Access:
  • NYT Cooking or Games Not Loading: Ensure that you’re logged into your NYT account before accessing these sections. NYT Games and Cooking are included in your subscription, but may require additional verification.
  • TimesMachine Archive Access: Make sure you’re logged in and access TimesMachine via the “Archives” section in the NYT menu. If you’re prompted to pay, check that you’re logged in under your school-subscribed account.

Troubleshooting Common Login Problems

Experiencing login issues? Here are some quick solutions:

• Forgot Your Password?

  • Click “Forgot Password” on the login screen to reset it. A password reset link will be sent to your registered email.

• Login Session Expired:

  • NYT may occasionally log you out for security. Simply re-enter your login credentials to continue your session.
  • Clear your browser cache if you’re continuously logged out.

• Error Messages or Access Denied:

  • Confirm that you’re using the same school email account that was used to activate your subscription.
  • Try logging in with a different browser or device to troubleshoot browser-specific issues.

FAQ: Frequently Asked Questions

• Why am I seeing a paywall or being asked to subscribe?

  • Ensure you’re logged into your school-registered NYT account. If you’re logged in and still see a paywall, log out, clear your browser cache, and try logging in again.

• How do I switch between devices?

  • Simply log into your NYT account on any device with your registered email and password. You can access your subscription on multiple devices.

• Can I access NYT Games offline?

  • NYT Games generally requires an internet connection. However, you may be able to view the last loaded game if you return to it offline on the same device.

Contacting Support

If you’re experiencing issues beyond the solutions listed here, help is available:

• Library Support:

  • Contact our library support team via email or phone for assistance with accessing the subscription through the school.

• NYT Customer Service:

  • If the issue is related to your NYT account settings, contact NYT Customer Service through NYT Help or by calling their support line.

Additional Tips for a Seamless Experience

• Bookmark Your Login Page: Bookmarking the NYT login page can save time, especially if you log in frequently.
• Stay Updated: Occasionally, updates to NYT’s site may affect access. Keeping your browser updated can help ensure a smoother experience.
• Enable Cookies for Better Functionality: Allowing cookies from the NYT website can reduce login interruptions and keep track of your reading progress.

We’re Here to Help!

Our goal is to make accessing The New York Times as easy and enjoyable as possible. Don’t hesitate to reach out to library support if you encounter any issues, and refer to this page for quick troubleshooting tips whenever needed. Happy reading!